column · May 2010
Two activities that help to make a successful business
Developing outstanding customer service is a vigorous proposition that takes daily action and must be one of the cornerstone activities of your business.

Developing outstanding customer service is a vigorous proposition that takes daily action and must be one of the cornerstone activities of your business.
Treating your business as an income producing unit that sells to YOUR customer base is an activity that can be duplicated throughout your organization.
When you take the leadership role of not only teaching this concept of acquiring customers and giving outstanding customer service but you also model it in your own business, this shows your team that you don’t teach this on just as a theoretical basis but you actually “walk the talk” and put this into action in your own successful business.