article · June 2008
Service and You
The overall message of these upcoming articles is that everyone can contribute positively or negatively to each service experience, whether you are on the giving or receiving end.
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Across the archive
customer service
Writing connected by this subject from across the magazine’s published years.
Stories about customer service
39 storiesarticle · July 2008
Changing the Service Paradigm
Hopefully that is the case and that you haven’t had so many negative experiences that you have forgotten what a positive service experience looks feels or walks like!
article · August 2008
Service and Chopsticks
One great way of teaching is leading by example. One way to get your students to learn is to get them to teach you.
feature · September 2008
Your Products Are Worth What They Are Worth!
Expand your comfort zone and don't assume you know what people are thinking. You create value in your products or service based on the depth of the other persons need PLUS their level of desire to achieve a better result.
article · September 2008
The Extra Mile
While discussing logistics on a daily basis he would hover closely and really listen to what we were saying to see if his organization could go the extra mile.
article · November 2008
Getting back on the Horse!
As with anything in life, when you fail it provides an opportunity to succeed the next time.
article · December 2008
Appreciating Service
Do you notice those serving you? Or do you go through life expecting service and never really acknowledge great service?
feature · December 2008
Matching, Pacing and Rhythm
Last week I went to pay some bills online. I looked at my account and realized there were charges listed that I had never made. I called the bank immediately. We shut down all of my accounts and opened new ones.
article · January 2009
Being Proactive Energizes
Being proactive energizes and being reactive sucks energy away!
article · February 2009
Power Sources
If we examine what things we do in our day or experiences that we encounter that feed us energy, then we can begin to build on that knowledge.
article · February 2009
HOW REFRESHING... a REAL Business in the Network Marketing Industry
The Direct Sales Industry is the purest form of capitalism allowing a person to create their own international business for a few hundred dollars using a Company’s complete support system allowing one to focus on just building their business! It truly is the perfect business m…
feature · March 2009
Million Dollar Contact
What I have learned from this is that my true character is always the foundation of who I am and affects how I treat everyone I come in contact with.
feature · May 2010
CUSTOMERS ARE KING
Customers are the life blood of any business. In fact customers are the reason you are in business.
feature · May 2010
What is a Customer and How Can You Get More of Them?
You have to understand that in network marketing the reason to retail is to recruit. That is your ultimate goal, to back customers into your business and make them distributors.
feature · May 2010
Who the Heck Wants More CUSTOMERS?
Now obviously the ideal situation would be 20,000 distributors who also “consume” and tell others who tell others and get more consumers and more distributors, True or True!
feature · May 2010
Balance High-Tech With a High-Touch Environment
The investment in human capital, the primacy of people, may be the most important consideration in networking for the future.
feature · May 2010
The Arenas of Success
Customer satisfaction is a simple value that a business may hold, for example. What a company values will affect the way the business runs and the employees act and work, so it is important to know what your business values are.
column · May 2010
Customer Service Sales and Retention
Internal customer service means everybody supports everyone else in the organization. Develop mutual trust and support with your team members. Always have open and honest communication.
feature · May 2010
I Hope You Never Have Any Customers
The first customer you ever land should be YOU. You should be your first customer and your best customer. Only by using the product and becoming a product of the product will you become passionate about your product.
column · May 2010
Two activities that help to make a successful business
Developing outstanding customer service is a vigorous proposition that takes daily action and must be one of the cornerstone activities of your business.
feature · May 2010
The Importance of Customer Satisfaction and Increasing Clientèle Base
That is being clear about exactly what kind of clients best serves your business, and knowing what kind of clients can you serve best.
feature · May 2010
Direct Sales: Customer Service the Magic Bullet to Getting and Keeping Clients
A lot of distributors end up spending too much time chasing new business because many direct sellers don't understand that customer service is the core of business, not something that gets slapped onto the business as an afterthought.
feature · April 2011
Customer Care Calls – Preparation ins the Key!
No source excerpt was available for this article.
feature · April 2011
Responding To Booking Concerns
Whether our intent is to schedule a sales appointment, a group demonstration or an opportunity interview, all direct sellers must learn to effectively ask for what they want on a regular basis.
feature · April 2011
Spring Into Spring!
If you wait on business to knock on your door or to call you on the phone, you will spend a lonely spring while all around you is blooming. Get busy, get productive, get happy with the springtime ideas!
feature · September 2011
Get the Service Right and the Profits Will Follow
Network marketing is not just about selling products. It's about people. Helping people and building relationships with them, and the better your relationships, the more successful you will be.
feature · September 2011
Using the Forgotten Customer Service Art to Grow Your Business!
Well guess what. YOU are not exempt from customer service with your network marketing business. You are required to deliver great customer service to your prospects and to your customers or they will do exactly as you would do... they'll go to your competition.
feature · September 2011
The Secret Sauce of Great Customer Service
“Everything Counts” is a maxim that sends a powerful message. It means that you see every customer interaction as an opportunity to retain a valued customer, increase your value proposition, build loyalty, or strengthen a brand.
feature · September 2011
Excel at Service, the Profits Follow:
What REALLY impresses me about apple is the added benefits that are offered when you buy a computer or other product. They offer amazing training and support for only a few dollars per week and their CUSTOMER SERVICE is exceptional.
feature · September 2011
Great Customer Service is Personal
Cindy told me that the most important thing she does is LISTEN to what her customer has to say... all of it! She doesn’t interrupt. Through the years she has noticed that people mostly want someone to express their frustration to.
feature · September 2011
Balance High-Tech, With a High-Touch Environment
In fact, the most important re-engineering may have more to do with people than systems – or, to put it another way, the transformation may have to be more cultural than technological.
feature · September 2011
Perspective and Customer Service
What I found most interesting in this conversation was we each had different perspectives. When we are delivering customer service it really doesn’t matter what the giver perceives rather what the receiver interprets.
feature · September 2011
5 Service Excellence Principles to Propel Your Profits
“We really aren’t a moving company. We’re a customer service company that happens to move.” Know in your bones that you are a customer service company and your customers will feel the difference.
feature · September 2011
Customer Service, THE Age Old Secret to a Thriving Business!
She studied with excellence as her goal and with a desire to embrace the tribes people with compassion and a desire to give them MORE than the service they required. She set herself above the rest by doing so and gained the respect and admiration of the tribe.
feature · September 2011
K.O.R.E. Elements of Success
Increasing you knowledge will not only help you perform better on the job, it will help you become a better person.
article · October 2011
Think Like a Customer
Loyal customers keep coming back and spending more; they become powerful advocates for your cause. Enthusiastic customers make your work fun, enjoyable and purposeful. B2B should mean “Back to Basics”–a return to business fundamentals where it’s all about the customer.
feature · February 2014
Business Retention – It's easier than you know!
Business Retention Needs To Be Your Focus
feature · February 2014
NO, You Can't Be a Customer Today!
Sometimes it’s just LISTENING to what the prospective customer says they want. And giving it to them!
feature · January 2015
All Should Try to Touch a Heart
Every person in the network marketing industry is a salesperson. That means every distributor in every company, regardless of rank, represents the industry and can make a difference when interacting with prospective customers and distributors.