article · September 2007
The Leader's Leader - The THIRD Logos Leadership Success Strategy: AUTHORITY
True authority is the authority that makes other people authoritative; real power is the power that makes other people powerful.
True authority is the authority that makes other people authoritative; real power is the power that makes other people powerful.
Everyone in your organization should make a conscious decision about what kind of story they wish to write. In the moment of truth that takes place in front of a customer, a single staffer is the company logos with skin on!
In reality, the customer had a bad experience with a single individual ; however, in that customer's mind, one individual represents the entire HaveANiceDay Corporation.
The Leader's Leader strives to create an environment where both customers and staff walk away saying, "Wow! I've never been treated so well! I like coming here!"